Returns & Exchange Policy

Returns and Exchanges

At After9 Studios, every product is carefully checked before dispatch. We want you to be completely satisfied with your purchase. Please read the following policy before placing your order.

Return and Exchange Window

Return or exchange requests must be submitted within 7 days from the date of delivery.

Requests received after the 7-day period will not be accepted.

Eligibility for Return or Exchange

To be eligible, the product must:

Be unused, unworn and unwashed.
Have all original tags and labels attached.
Be returned in its original packaging.
Be free from stains, perfume, deodorant, makeup, pet hair, damage or alteration.
Include the original invoice or proof of purchase.

All returned products will undergo a quality inspection before the return or exchange is approved.

Size Exchanges

Customers may request a size exchange within 7 days of delivery.

Size exchanges are subject to stock availability. If the requested size is unavailable, we may offer:

Another available size or product.
Store credit of the eligible product value.
A refund where applicable and approved by After9 Studios.

For size exchanges or change-of-mind requests, the customer will be responsible for the return shipping and re-shipping charges.

Only one exchange per order will be permitted.

Returns for Change of Mind

Returns requested because of a change of mind, personal preference, fit issue or incorrect size selection may be accepted for store credit, subject to product inspection.

Original shipping charges, Cash on Delivery charges and return shipping charges are non-refundable.

Damaged, Defective or Incorrect Products

Please contact us within 48 hours of delivery if you receive:

A damaged product.
A defective product.
An incorrect product, size or colour.
A product with missing items.

Please send your order number along with clear photographs or a video showing the issue.

After verification, we will arrange a replacement, exchange or refund at no additional cost to you. Return shipping for verified damaged, defective or incorrect products will be paid by After9 Studios.

Non-Returnable Products

Returns or exchanges will not be accepted for:

Products that have been worn, washed or used.
Products without their original tags or packaging.
Products damaged after delivery.
Products with stains, odours, makeup or signs of use.
Products purchased during clearance or marked as “Final Sale”.
Gift cards or store-credit vouchers.
Customized or personalized products.
Orders returned without prior approval.

Final-sale restrictions do not apply where the product delivered is defective, damaged or incorrect.

Colour and Appearance

Product colours may appear slightly different depending on screen brightness, display settings and lighting conditions. Minor colour variations will not be considered a manufacturing defect.

As many After9 Studios products use oversized fits, customers are requested to check the size chart carefully before ordering.

How to Request a Return or Exchange

To request a return or exchange, contact us at:

Email: infoafter9studios@gmail.com

Please provide:

Your full name.
Order number.
Product name and size.
Reason for return or exchange.
Photographs or video, where applicable.

Please do not send any product back without receiving return approval from our team.

Once approved, the return must be shipped to:

After9 Studios
903, Creek Galaxy, Opp Indiana Hospital, Pumpwell, Mangalore, Karnataka
India- 575001

We recommend using a trackable courier service. After9 Studios will not be responsible for customer-returned parcels that are lost or damaged during transit.

Return Shipping Charges

For size exchanges, fit issues or change-of-mind returns, the customer is responsible for return shipping and any applicable re-shipping charges.

For verified damaged, defective or incorrect products, After9 Studios will bear the return and replacement shipping costs.

Inspection and Approval

After receiving the returned product, our team will inspect it within 3–4 business days.

We reserve the right to reject a return if the product does not meet the conditions mentioned in this policy. If a return is rejected, the product may be sent back to the customer after payment of the applicable shipping charges.

Refunds

Approved refunds will be processed within 5–7 business days after the returned product passes inspection.

Refunds for prepaid orders will be issued to the original payment method. Depending on the bank or payment provider, additional processing time may be required before the amount appears in the customer’s account.

For Cash on Delivery orders, approved refunds will be processed through bank transfer, UPI or store credit after the customer provides the required details.

Original shipping charges, Cash on Delivery fees and convenience charges are non-refundable, except where the customer received a damaged, defective or incorrect product.

Store Credit

Where store credit is issued:

It will be sent to the customer’s registered email address.
It can be used only on the After9 Studios website.
It cannot be transferred or redeemed for cash.
Any expiry date will be communicated when the credit is issued.

Order Cancellations

Orders may be cancelled before they are dispatched by contacting our support team.

Once an order has been shipped, it cannot be cancelled and must be handled under the return or exchange process.

If a prepaid order is cancelled before dispatch, the refund will be processed to the original payment method. Payment gateway or convenience charges, where applicable, may not be refundable.