Privacy policy

Last Updated: July 29, 2026

At After9 Studios, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect the information you provide while using our website and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information.

Personal Information

Full Name
Email Address
Phone Number
Shipping Address
Billing Address

Order Information

Products purchased
Size and colour selected
Order history
Payment status
Delivery details
Return or exchange requests

Technical Information

When you browse our website, we may automatically collect:

IP Address
Browser type
Device information
Pages visited
Time spent on pages
Website activity
Referral source

This information helps us improve your shopping experience and maintain website security.

How We Use Your Information

Your information may be used to:

Process and fulfill orders
Deliver purchased products
Process payments
Provide customer support
Send order confirmations and shipping updates
Process returns and exchanges
Improve our website and services
Detect fraudulent or unauthorized activity
Respond to customer inquiries
Comply with legal obligations

Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you:

New product launches
Exclusive offers
Promotions
Restock notifications
Brand updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to:

Improve website performance
Remember your preferences
Keep products in your shopping cart
Analyze website traffic
Enhance your browsing experience

You can disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We never sell your personal information.

Your information may only be shared with trusted service providers who assist us with:

Payment processing
Order fulfillment
Shipping and delivery
Website hosting and maintenance
Customer support
Marketing communications
Fraud prevention

These providers are required to protect your information and use it only for the services they provide to us.

We may also disclose information if required by law or to protect our legal rights.

Data Security

We use appropriate technical and organizational measures to safeguard your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Process returns and exchanges
Maintain business records
Comply with legal obligations
Resolve disputes
Prevent fraud

Once no longer required, your information will be securely deleted or anonymized where appropriate.

Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Update your contact details
Delete your personal information where legally permitted
Withdraw consent for marketing communications

To make any privacy-related request, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before providing any personal information.

Children's Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, we will take appropriate steps to remove it.